Businesses count on our Professionals to show up ready to work. It’s best practice to only accept shifts you know you can make so that cancellations don’t affect your future invites.

Pro Tip: If you accidentally accepted a shift, you have 15 minutes to cancel it without any penalty.


Indicating when you're running late

If you’re running late to a shift you've accepted, be sure to hit the gray “Running Late” button at the bottom of the shift card on the Schedule page in the app so we can let the Business know!

Please note: Marking yourself as running late does not excuse the fact that you will be late.


Canceling a shift you’ve accepted

If you need to cancel a shift after you’ve accepted it, you can do so within the Qwick app.

  1. Navigate to the “My Shifts” section;

  2. Click on the shift you wish to cancel; and

  3. Click on the red “Cancel Shift” button.

Please note: Canceling a shift will result in a penalty, thus negatively affecting your QwickScore and automatically removing all upcoming shifts from your view. Additionally, cancellations have the potential to affect your eligibility on the app, however the sooner you cancel, the smaller the penalty.

Businesses count on our Professionals to show up ready to work. It’s best practice to only accept shifts you know you can make so that cancellations don’t affect your future invites.


Emergency Cancellations

We understand that you may experience unforeseen circumstances that affect your ability to work a previously accepted shift. If you cancel because of a personal or family emergency, please let us know as soon as you can that you won’t be able to make your shift by:

  • Canceling your shift as outlined above;

  • Texting 79425 to let us know what happened; and

  • Sending proof of formal documentation that supports your emergency cancellation reason to ensure we can waive any associated penalties by texting 79425 or emailing [email protected].

Although each case handled individually, some common examples for emergencies (and the type of documentation that would be sufficient to excuse it) include:

Once you’re able to provide documentation that removes the penalty, we’ll attempt to re-add you back to the canceled shift.

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