Note: You must have admin or billing permissions to access Qwick Invoicing. Please contact your business's account administrator to request this access.

View, pay, and manage your Qwick invoices easily from the Billing tab (accessible on the Qwick Business Dashboard). For your convenience, Qwick Invoicing separates your invoices into Open Invoices and Paid Invoices.


Open Invoices

Open Invoices is a list of all open invoices along with their corresponding Invoice Number, Invoice Date, Due Date, Balance Due, and Status. The total outstanding balance due is highlighted at the top of this page.

From this page, you can:

Review Invoice Statuses

Easily identify whether an invoice is unpaid, charge pending, partially paid, paid, charge failed, or overdue (see status descriptions below). Depending on whether an invoice has been actioned on or not will reflect the corresponding invoice status. Invoices statuses include:

Invoice Status

Status Meaning

Action to take

Invoiced

Open invoices that aren’t past their due date and haven’t been paid.

Review the invoice and ensure payment prior to due date to avoid any late fees.

Charge Pending

A payment is being processed for this invoice.

No action necessary.

Partially Paid

Only part of the full invoice amount due was paid.

Please remit payment for outstanding balance prior to due dates to avoid any late fees.

Paid

The invoice has been paid in full.

No action necessary. You can search these invoices in the Paid Invoices search bar.

Failed

A payment was unsuccessfully processed.

Please contact [email protected] to resubmit payment.

Overdue

An invoice that is past the invoice due date and hasn’t been paid.

Please remit payment for outstanding balance to avoid any late fees.

Review Additional Invoice Details

  1. Expand invoice details: Expand the details of an invoice by clicking the drop down arrow next to the particular invoice you want more information on.

  2. Review the invoice details: After expanding the invoice details, you’ll be able to dive into the specifics for that particular invoice and the location with which that invoice relates to. The information for each Professional you hired (i.e., their shift type, shift number, time worked, and hourly rate) is listed below the location on that particular day.

  3. Review the shift details: If you’d like to dive into more specific details about a particular shift, simply click the hyperlinked shift number in the “Shift No.” column.

Note: If you haven’t received an invoice yet for a past shift, it’s possible the shift clock in/out times haven’t been verified. Please ensure all shifts have been verified before 48 hours after the end of a shift.

Confirm balance due

Quickly see the invoice balance due in the Balance Due column. Additionally, any invoice adjustments (i.e., refunds/discounts and additional charges) are reflected here and can be expanded by hovering over the “i” icon. The original balance of an adjusted invoice will be in red strikethrough text with updated balance below it.

Pay an invoice

Click “Pay Now” if you want to pay before the invoice due date, or “Submitted” if paying via ACH/Check.

Outstanding invoices are identified by navigating to the Open Invoices section of the Billing tab. The red dot next to “Open Invoices” indicates the number of unpaid invoices at that point in time. Unpaid invoices will have an unpaid status. The terms of your payment will impact how you process outstanding invoices:

  • Credit Card on File/Autopay: To process the credit card you have on file, click the blue “Pay Now” button on the row of the invoice you wish to pay and follow the prompts to complete payment. If a payment is unsuccessful, the invoice status will update to “Failed,” allowing you to reprocess payment for that invoice. After submitting payment, the invoice status will change to “Pending” and then to “Paid” once payment has been successfully processed.

  • Net terms/ACH/Check: Once you’ve dropped your check in the mail, click the blue “Submitted” button on the row of the invoice you wish to pay and follow the prompts to indicate that payment was submitted. Once “Submitted” is clicked, the invoice status will adjust to “Pending” until the check is received by Qwick. If a check only partially covers an invoice amount, the invoice’s status will update to “Partially Paid,” allowing you to submit additional payment for the remaining balance.

Note: You must have a form of payment on file to pay your outstanding invoices. Please text 794-25 or email [email protected] with questions.

Download an invoice PDF

Once you’ve confirmed the details of your invoice are accurate, you can open a PDF of the invoice you wish to print.

  1. Click the three vertical dots at the far right and click Download PDF under the drop down menu.

  2. A window will pop up with a PDF link to the invoice you wish to print. Click the link to download the PDF.

  3. After downloading the PDF to your computer, click the print icon to print the invoice.


Paid Invoices

You can find successfully, fully paid invoices by navigating to Paid Invoices. Similar to Open Invoices, you can search by invoice number, expand the invoice details (and the shift details on that particular invoice), and download a PDF of the paid invoice.


Additional FAQs

How can I tell who paid an invoice?

Please email [email protected] and our team would be happy to assist you with this.

How are invoice adjustments reflected in the Qwick invoicing system?

All changes are reflected on the Open Invoices page in the balance due column of the invoice in question. Additional details may be viewed by clicking the drop down menu to the left of the invoice number in question. If your adjustment results in a refund, the balance on the original invoice will be stricken through in red, and the updated balance will be listed below it. If your adjustment results in a remaining balance due, an additional invoice will be generated for that outstanding amount.

Please email [email protected] with any additional invoice questions.

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